Service Advisor - Customer-Focused Auto Care & Growth

Ourisman Nissan; Laurel (MD); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with company match

Paid time off

Job summary

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. You will act as a liaison between customers and service technicians, ensuring timely and accurate maintenance and repair services for vehicles.

The role involves greeting customers, scheduling appointments, communicating work orders, and providing clear explanations of required services and costs. You will maintain records and promote services to enhance satisfaction and growth.

Qualifications

• Previous experience as a Service Advisor or in automotive industry is preferred.
• Excellent communication and interpersonal skills with a customer-oriented approach.
• Familiarity with automotive service software and Microsoft Office Suite.

Responsibilities

• Greet customers and assess vehicle service needs.
• Schedule appointments and relay work orders to technicians.
• Advise customers on necessary services with clear explanations.
• Provide accurate cost estimates and obtain authorization before repairs.
• Keep customers informed about status and changes to completion times.
• Maintain detailed records of interactions, services, and parts used.
• Promote dealership services and products to drive growth.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Cost estimation

Automotive service software

Microsoft Office

Tools

MS Office Suite

Automotive service software

Job description

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. You will act as a liaison between customers and service technicians, ensuring timely and accurate maintenance and repair services for vehicles.

The role involves greeting customers, scheduling appointments, communicating work orders, and providing clear explanations of required services and costs. You will maintain records and promote services to enhance satisfaction and growth.