Auto Service Advisor & Customer Care Specialist

Pep Boys; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-t–

Job summary

Pep Boys in Knoxville is hiring a Customer Service Specialist for the service desk, sales floor, and register capabilities. You will engage customers, schedule appointments, explain services and parts, and help drive shop revenue through upselling and excellent service.

The role requires a high school diploma or equivalent, a valid driver's license, and at least one year of automotive service or sales experience. Weekend availability and safe work practices are expected.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Sales experience

Mathematics

Valid driver's license

Hours flexibility

Education

High school diploma or equivalent

Job description

Pep Boys in Knoxville is hiring a Customer Service Specialist for the service desk, sales floor, and register capabilities. You will engage customers, schedule appointments, explain services and parts, and help drive shop revenue through upselling and excellent service.

The role requires a high school diploma or equivalent, a valid driver's license, and at least one year of automotive service or sales experience. Weekend availability and safe work practices are expected.