Dynamic Automotive Service Advisor - Growth Path

Jim Norton Toyota

Oklahoma City (OK)

On-site

USD 42,000 - 65,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

Jim Norton Toyota is seeking a Service Advisor to greet customers, capture vehicle information, and relay symptoms to the service team. You will schedule maintenance, manage loaners and verify insurance as needed, ensuring accurate estimates and clear explanations to customers.

The ideal candidate brings proven customer-satisfaction results, prior service-advisor experience, and a proactive, energetic attitude.

Qualifications

Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager or service consultant.
Very energetic personality.
A desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance based on age, mileage and history of vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.