Automotive Service Advisor: Elevate Customer Experience

Cronin Chrysler Jeep Dodge Ram; Lebanon (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Continued factory paid training

Employee purchase plan

Modern shop

Job summary

Cronin CDJR is seeking a Service Advisor to own the customer experience in our Lane. You will be the first contact, guiding customers through vehicle service, parts needs, and scheduling with a focus on outstanding service.

You will collaborate with technicians and parts staff to ensure smooth operations, accurate repairs, and clear communication. Prior automotive service experience and a proactive attitude are valued in our welcoming shop environment.

Qualifications

• Meet with customers to determine repair and service needs.
• Provide high quality customer service and drive satisfaction.
• Demonstrate professional conduct and ethical standards.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Oversee the technician working on customers’ vehicle including time management/parts ordering/job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Customer service

Time management

Communication

Sales

Education

High School Diploma

Accredited training in service advisor skills

Job description

Cronin CDJR is seeking a Service Advisor to own the customer experience in our Lane. You will be the first contact, guiding customers through vehicle service, parts needs, and scheduling with a focus on outstanding service.

You will collaborate with technicians and parts staff to ensure smooth operations, accurate repairs, and clear communication. Prior automotive service experience and a proactive attitude are valued in our welcoming shop environment.