Auto Service Advisor: Customer Care & Estimates

Auburn Toyota Group; Auburn (CA); On-site; USD 56,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) retirement plan

Family owned and operated

Great company culture

Job summary

Auburn Chrysler Dodge Jeep Ram is seeking an experienced service advisor to join our team in Auburn, CA. You will provide an excellent customer service experience for customers seeking service or repair work, create repair orders, and keep customers updated on vehicle status.

Responsibilities include verifying warranty coverage, developing estimates, and maintaining strong customer rapport. This is a full-time, in-person role with benefits and a focus on service excellence.

Qualifications

• One year minimum experience
• Tekion experience preferred
• Focus on customer service and a great attitude

Responsibilities

• Determine automotive problems by listening to symptoms and inspecting vehicles
• Verify warranty and service contract coverage
• Develop estimates by costing parts and labor
• Prepare repair orders describing symptoms, problems and repairs
• Maintain customer rapport by explaining estimates and obtaining approvals

Skills

Customer service

Industry experience

Attitude

Job description

Auburn Chrysler Dodge Jeep Ram is seeking an experienced service advisor to join our team in Auburn, CA. You will provide an excellent customer service experience for customers seeking service or repair work, create repair orders, and keep customers updated on vehicle status.

Responsibilities include verifying warranty coverage, developing estimates, and maintaining strong customer rapport. This is a full-time, in-person role with benefits and a focus on service excellence.