Auto Service Advisor — Customer Champion & Tech Liaison

Crowley-Auto-Group; Bristol (CT); Sur place; USD 60 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certification

Résumé du poste

Chrysler Dodge Jeep Ram in Bristol, CT is seeking a Major Mechanical Service Advisor to join our service team. You will serve as the primary liaison between customers and technicians, ensuring a positive service experience and efficient workflow.

The ideal candidate will have prior automotive service advisor or customer service experience with strong communication skills. We offer medical, dental, life insurance, 401(k) with company match, paid time off and holidays, and employee discounts.

Qualifications

• Previous automotive service advisor or service writer experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Computer proficiency with dealership management systems.

Responsabilités

• Greet customers promptly and professionally.
• Document vehicle service needs and prepare repair orders.
• Communicate service recommendations, estimates, and timelines.
• Coordinate with technicians on progress and completion.
• Explain maintenance recommendations clearly to customers.
• Monitor repair status and inform customers throughout.
• Review repairs with customers and answer questions.
• Assist in achieving service sales and customer satisfaction goals.
• Handle warranty claims, service contracts, and repair documentation.
• Maintain accurate records and comply with dealership policies.

Connaissances

Customer service

Communication

Multitasking

DMS software

Outils

DMS software

Description du poste

Chrysler Dodge Jeep Ram in Bristol, CT is seeking a Major Mechanical Service Advisor to join our service team. You will serve as the primary liaison between customers and technicians, ensuring a positive service experience and efficient workflow.

The ideal candidate will have prior automotive service advisor or customer service experience with strong communication skills. We offer medical, dental, life insurance, 401(k) with company match, paid time off and holidays, and employee discounts.