Auto Service Advisor - CSI-Driven, Customer-First

Lexus of Woodland Hills; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Wellness program

Paid vacation and holidays

Community involvement

Job summary

Lexus of Woodland Hills is seeking a Service Advisor to be the hub between customers and technicians, ensuring clear communication and timely service delivery.

The ideal candidate has 2–3 years in a dealership setting, an unrestricted driver’s license, and strong customer service and problem-solving skills. Automotive knowledge and Lexus experience are a plus, with opportunities for growth and performance-based incentives.

Qualifications

• High school diploma or GED required, plus automotive exposure or training.
• Experience in a dealer or large facility is preferred.
• Strong customer service, communication and problem solving skills.
• Valid driver’s license with clean driving record.
• Experience with Lexus is a plus and a willingness to learn.

Responsibilities

• Serve as primary contact for customers and technicians to coordinate service and repairs.
• Explain repairs, estimate timelines, and manage customer expectations.
• Maintain high CSI through professional communication and follow-up.
• Schedule service via phone or in person and ensure accurate diagnostic flow.
• Uphold safety policies, attend trainings, and assist with onboarding new staff.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Positive attitude

Computer literacy

Interpersonal skills

Education

High school diploma or GED

Post-secondary automotive training/experience

Tools

ADP/CDK

Job description

Lexus of Woodland Hills is seeking a Service Advisor to be the hub between customers and technicians, ensuring clear communication and timely service delivery.

The ideal candidate has 2–3 years in a dealership setting, an unrestricted driver’s license, and strong customer service and problem-solving skills. Automotive knowledge and Lexus experience are a plus, with opportunities for growth and performance-based incentives.