Luxury Service Advisor: CSI Excellence & Customer Focus

Temecula Valley Lexus; Temecula (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

401K

Wellness Program

Community involvement

Vacation & Holidays

Job summary

Temecula Valley Lexus is seeking a Service Advisor to be the main liaison for service and repair activities, ensuring customers understand needed repairs and timelines. The role emphasizes accurate communication, high CSI scores, and delivering quality service with a focus on Lexus brand integrity.

The ideal candidate will have a High School diploma or GED, Service Advisor experience, and certification as a Service Consultant, with strong customer service and problem-solving skills.

Qualifications

• High School diploma or GED required.
• Service Advisor experience required.
• Certified Service Consultant must.
• Ability to provide CSI scores from previous employers.
• Broad automotive mechanical/electrical knowledge.
• Excellent communication and customer service skills.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) – a MUST.
• Assist customers with service needs for their vehicle.
• Schedule service in person or by phone for prompt diagnosis.
• Recommend repairs and manage delivery of repairs.
• Ensure documentation is complete and compliant with standards.
• Adhere to safety policies and participate in trainings.
• Educate/train new staff and support team initiatives.
• Continually learn about product updates to assist customers.

Skills

Service Advisor

Certified Consultant

Customer Service

CSI Scores

Automotive knowledge

ADP/CDK

Communication

Driver's license

Bilingual

Problem solving

Teamwork

Self-motivated

Education

High School diploma or GED

Job description

Temecula Valley Lexus is seeking a Service Advisor to be the main liaison for service and repair activities, ensuring customers understand needed repairs and timelines. The role emphasizes accurate communication, high CSI scores, and delivering quality service with a focus on Lexus brand integrity.

The ideal candidate will have a High School diploma or GED, Service Advisor experience, and certification as a Service Consultant, with strong customer service and problem-solving skills.