Lux Service Advisor — CSI Leader

Temecula Valley Lexus; Temecula (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Health & Wellness Program

Company-paid vacation and holidays

Job summary

Temecula Valley Lexus in Temecula, California is seeking a Service Advisor who will be the communication center between customers and technicians. The ideal candidate will have a high school diploma, service advisor experience, and excellent customer service skills. Responsibilities include managing customer expectations, scheduling service, and ensuring customer satisfaction. The position offers a commission-based environment with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• Service Advisor experience required.
• Must provide Customer Satisfaction Index (CSI) scores.
• Able to drive both automatic and standard-transmission vehicles.

Responsibilities

• Maintain an excellent Customer Satisfaction Index (CSI).
• Assist customers with service needs.
• Schedule service and manage delivery of repairs.

Skills

Excellent customer service skills

Strong initiative and self-motivation

Broad scope of automotive mechanical/electrical knowledge

Confident and outgoing personality

Ability to multi-task

Bilingual language skills

Education

High School diploma or GED

Certification as Service Consultant

Tools

ADP/CDK computer programs

Job description

Temecula Valley Lexus in Temecula, California is seeking a Service Advisor who will be the communication center between customers and technicians. The ideal candidate will have a high school diploma, service advisor experience, and excellent customer service skills. Responsibilities include managing customer expectations, scheduling service, and ensuring customer satisfaction. The position offers a commission-based environment with comprehensive benefits including health insurance and a 401(k) plan.