Auto Service Advisor - $75k-$125k OTE

Sonic Automotive, Inc.; Poway, Northern (CA, KY); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

Paid time off

Job summary

Poway Honda, part of Sonic Automotive, invites applications for a Service Advisor in Poway, CA. The role requires strong customer service skills and dealership experience to schedule service, greet customers, and provide accurate cost estimates with promised times.

The position emphasizes excellent communication, adherence to safety, and ability to pass pre-employment checks. Base pay includes hourly and commission components, with an annual OTE target up to six figures.

Qualifications

• 2 years or more of previous Advisor experience.
• Two years of experience in a dealership position.
• ASE certification preferred.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair and informs customers of changes in estimate or promise time, and gets proper authorization before any additional repairs.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Skills

Customer service

Communication

Dealership experience

Education

High school diploma or equivalent

Job description

Poway Honda, part of Sonic Automotive, invites applications for a Service Advisor in Poway, CA. The role requires strong customer service skills and dealership experience to schedule service, greet customers, and provide accurate cost estimates with promised times.

The position emphasizes excellent communication, adherence to safety, and ability to pass pre-employment checks. Base pay includes hourly and commission components, with an annual OTE target up to six figures.