Service Advisor - Poway Honda

Sonic Automotive; Poway (CA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401k

PTO

Training and development

Purchasing/Leasing privileges

Personal automotive concierge service

Job summary

Poway Honda, part of the Sonic Automotive family, is hiring a Service Advisor. The role schedules service appointments, greets customers, and prepares written estimates for labor and parts, ensuring accurate timelines.

Compensation includes a base hourly pay plus commission, with a pay scale USD 17.00/hr base and annual earnings between USD 75,000 and USD 125,000. We offer competitive benefits, training, and opportunities for advancement.

Qualifications

• 2+ years as an Advisor or similar role preferred.
• Excellent communication, both written and verbal.
• Basic understanding of vehicle service processes.

Responsibilities

• Schedule service appointments and collect customer/vehicle data.
• Greet customers in a timely, friendly manner.
• Provide written labor and parts estimates with promised times.
• Update customers on changes to estimates or times; obtain authorization for extra work.
• Test-drive or refer to test technician as needed.
• Maintain CSI at or above manufacturer/branch averages.
• Advise customers on car maintenance per manufacturer specs.
• Follow safety policies and reporting of accidents.
• Understand and follow federal/state regulations on hazardous waste.

Skills

Communication skills

Reading comprehension

Professional appearance

Education

High school diploma or equivalent

ASE certification preferred

Job description

• Compensation: USD 75,000 - USD 125,000 - yearly

Company Description

At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00/hr plus commission.)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.


• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).


• We are committed to developing and promoting within the company.


• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.


• We encourage peer to peer teamwork and recognition.


• Special benefits to purchasing and leasing a car.


• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.


• Greets customers in a timely, friendly manner.


• Provides a complete and accurate written cost estimate for labor and parts. Establishes \"promised time\".


• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


• Test-drive the vehicle or refer to the test technician as necessary.


• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.


• Maintains a dealership-prescribed standard for \"hours per customer repair order written.\"


• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.


• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

About Poway, CA:

Located in northeast San Diego County, Poway is known as \"The City in the Country\" and prides itself on the fact that over half of the city’s 39.4 square-mile area is preserved as dedicated open space. The community offers a diverse range of housing options, an outstanding school district, a thriving business park with over 19,000 jobs, a broad range of dining and shopping opportunities, beautiful parks, 76 miles of trails, numerous community events throughout the year and more. Poway is a great place to live, work, and play!

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Qualifications

• 2 years or more ofprevious Advisor experience


• High school diploma or the equivalent.


• Ability to read and comprehend instructions and information.


• Two years of experience in a dealership position.


• General knowledge of vehicle mechanical operations.


• ASE certification preferred.


• Professional personal appearance.


• Excellent oral and written communication skills.


• All applicants must be authorized to work in the USA


• All applicants must perform duties and responsibilities in a safe manner


• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location