Service & Training Manager - Lead Auto Service Team (OTE $180k)

Sonic Automotive, Inc.

Poway, Northern (CA, KY)

Hybrid

USD 180,000 - 225,000

Full time

14 days+

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Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing andLe

Job summary

Poway Honda, part of Sonic Automotive, in Poway, CA, seeks a Service and Training Manager to lead the service team, optimize workflows, and ensure top-notch customer service. You will oversee documentation, KPI tracking, and staff development in a fast-paced dealership environment.

The position offers a $6,000 monthly draw plus commission with on-target earnings between $180,000 and $225,000 annually. Benefits include medical/dental/vision, 401(k), PTO, and advancement opportunities within a

Qualifications

3-5 years of experience as a Service Manager in an automotive dealership setting.
Strong customer service, communication, and interpersonal skills.
Proficiency with dealership management software and other computer applications.
Demonstrated ability to lead, manage, and motivate a team effectively.
High school diploma or equivalent.

Responsibilities

Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.