Service and Training Manager - Poway Honda

Sonic Automotive, Inc.; Poway, Northern (CA, KY); Hybrid; USD 180,000 - 225,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing andLe

Job summary

Poway Honda, part of Sonic Automotive, in Poway, CA, seeks a Service and Training Manager to lead the service team, optimize workflows, and ensure top-notch customer service. You will oversee documentation, KPI tracking, and staff development in a fast-paced dealership environment.

The position offers a $6,000 monthly draw plus commission with on-target earnings between $180,000 and $225,000 annually. Benefits include medical/dental/vision, 401(k), PTO, and advancement opportunities within a

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Strong customer service, communication, and interpersonal skills.
• Proficiency with dealership management software and other computer applications.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• High school diploma or equivalent.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Dealership management software

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Service and Training Manager - Poway Honda in Poway, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Poway Honda,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $6,000 monthly draw plus commission

On-Target Earnings (OTE): $180,000 to $225,000 annually

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

About Poway, CA:

Located in northeast San Diego County, Poway is known as "The City in the Country" and prides itself on the fact that over half of the city’s 39.4 square-mile area is preserved as dedicated open space. The community offers a diverse range of housing options, an outstanding school district, a thriving business park with over 19,000 jobs, a broad range of dining and shopping opportunities, beautiful parks, 76 miles of trails, numerous community events throughout the year and more. Poway is a great place to live, work, and play!

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem‑solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre‑employment background checks, MVR, and drug testing.

Preferred Qualifications:

• Experience with the Honda brand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.

Schedule:

• FULL TIME
• 5 days / 2 days off
• Sundays off
• Weekend availability required
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEO guidelines.

(The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw of $6,000 plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)