Estimator - Auto Repair & Insurance Liaison

Gerber Collision & Glass; Roanoke (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Gerber Collision & Glass in Roanoke, VA is seeking an Estimator to deliver an exceptional customer experience while creating accurate vehicle repair estimates and coordinating with customers and insurers throughout the repair process.

You will assess vehicle damage, document repairs, and work with the team to meet shop KPIs, requiring high school diploma, DRP compliance, basic computer skills, and willingness to pursue I-CAR training.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Familiarity with DRP processes and requirements.
• Basic computer skills to document estimates and communications.
• Willingness to complete I-CAR training.

Responsibilities

• Provide accurate vehicle repair estimates and coordinate repair needs.
• Communicate with customers and insurance companies throughout the repair process.
• Document all customer interactions and ensure timely updates.
• Support adherence to insurance program requirements and shop KPIs.

Skills

Repairs knowledge

OE guidelines

DRP compliance

Basic computer skills

I-CAR training willingness

Valid driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Roanoke, VA is seeking an Estimator to deliver an exceptional customer experience while creating accurate vehicle repair estimates and coordinating with customers and insurers throughout the repair process.

You will assess vehicle damage, document repairs, and work with the team to meet shop KPIs, requiring high school diploma, DRP compliance, basic computer skills, and willingness to pursue I-CAR training.