Auto Repair Estimator - Customer-Centric & Impactful

Boyd Group; Franklin (KY); On-site; USD 63,000 - 77,000; Full time

Job summary

The Boyd Group in Franklin, KY is seeking a customer-focused team member to join our repair operations. You will document customer interactions, guide clients through the repair process, and ensure compliance with insurer requirements. A strong emphasis on accuracy and teamwork drives success.

We offer a competitive salary of $70,000+ per year, comprehensive benefits, and ongoing training. If you enjoy fast-paced environments and helping customers navigate complex claims, this role is for you.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Basic Computer Skills.
• Awareness of DRP compliance.
• I-CAR Training (preferred).
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions with relevant details.
• Guide customers through the repair process with timely information.
• Ensure compliance with insurance client requirements and metrics.
• Adhere to WOW Operating Ways for drops, planning, and communication.
• Relay customer requests to the appropriate team.
• Greet customers warmly in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend Health & Safety and staff meetings when required.
• Participate in training sessions and workshops.

Skills

Customer service

Documentation

Basic computer skills

Insurance processes

Education

High School Diploma or equivalent

I-CAR Training

Valid Driver’s License

Tools

DRP Procedures

OE Guidelines

Job description

The Boyd Group in Franklin, KY is seeking a customer-focused team member to join our repair operations. You will document customer interactions, guide clients through the repair process, and ensure compliance with insurer requirements. A strong emphasis on accuracy and teamwork drives success.

We offer a competitive salary of $70,000+ per year, comprehensive benefits, and ongoing training. If you enjoy fast-paced environments and helping customers navigate complex claims, this role is for you.