Auto Repair CSR: Scheduling & Customer Experience

JHCC Holdings LLC; Kingsport (TN); On-site; USD 22,000 - 25,000; Full time

Job summary

The Boyd Group is seeking a Customer Service Representative in Kingsport, TN to provide exceptional customer experiences within our repair facility team. The role focuses on coordinating with customers and insurance companies, and delivering comprehensive administrative support for repair operations.

You will manage scheduling, documentation, and communications to keep repairs moving smoothly and efficiently, with a strong emphasis on accuracy and service excellence.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in auto body or related customer service environment.

Responsibilities

• Schedule vehicle repair appointments using CCC One and Daily Demand Capacity Planner.
• Obtain necessary repair authorization documentation from insurers.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.

Skills

Multitasking

Attention to detail

Office equipment

Computer skills

Oral communication

Written communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

The Boyd Group is seeking a Customer Service Representative in Kingsport, TN to provide exceptional customer experiences within our repair facility team. The role focuses on coordinating with customers and insurance companies, and delivering comprehensive administrative support for repair operations.

You will manage scheduling, documentation, and communications to keep repairs moving smoothly and efficiently, with a strong emphasis on accuracy and service excellence.