Auto Repair Customer Experience Specialist

JHCC Holdings LLC; Bossier City (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits

Job summary

The Boyd Group in Louisiana (Bossier City) is seeking a Customer Service Representative to deliver exceptional service within our Repair Facility Team. You will manage relationships with customers and insurers, and provide administrative support to keep operations running smoothly.

Daily duties include scheduling repairs with CCC One, processing insurance authorizations, assembling RO work packets, and tracking communications in the CCC One and ARMS systems.

Qualifications

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking

Attention to detail

Office equipment knowledge

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS (Automated Rental Management System)

Daily Demand Capacity Planner

Job description

The Boyd Group in Louisiana (Bossier City) is seeking a Customer Service Representative to deliver exceptional service within our Repair Facility Team. You will manage relationships with customers and insurers, and provide administrative support to keep operations running smoothly.

Daily duties include scheduling repairs with CCC One, processing insurance authorizations, assembling RO work packets, and tracking communications in the CCC One and ARMS systems.