Auto Repair CSR: Customer Experience & Admin Lead

Mobile Auto Solutions, LLC; Bossier City, Northern (LA, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Mobile Auto Solutions, LLC is seeking a CSR to deliver exceptional customer experiences and manage relationships with customers and insurance companies. You will provide administrative support for the Repair Facility Team and work with CCC One to track repairs.

Responsibilities include scheduling, obtaining authorizations, and maintaining rental details while updating CCC One and ARMS systems throughout the day. A fast-paced environment requires accuracy, organization, and strong communication.

Qualifications

• High school diploma required.
• Minimum 1 year in admin/customer service.
• Preferred: 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Schedule repair appointments using CCC One and proper scripting.
• Obtain repair authorization documentation for disassembly of vehicles.
• Prepare RO work packets with QC checklists, parts, and windshield tags.
• Record communications with customers or insurers in CCC One.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

MS Office

Job description

Mobile Auto Solutions, LLC is seeking a CSR to deliver exceptional customer experiences and manage relationships with customers and insurance companies. You will provide administrative support for the Repair Facility Team and work with CCC One to track repairs.

Responsibilities include scheduling, obtaining authorizations, and maintaining rental details while updating CCC One and ARMS systems throughout the day. A fast-paced environment requires accuracy, organization, and strong communication.