Auto Parts Store Pro — Customer Experience Lead

Genuine Parts Company; Caldwell (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company, operating as the NAPA store, seeks a Store Pro to be the primary contact for customers in the retail environment. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within GPC, with opportunities to learn inventory systems, coordination of deliveries, and collaboration with the

Qualifications

• High School Diploma or GED completed.
• Willingness to learn automotive parts and systems.
• Strong verbal and written communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Team collaboration

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Delivery management systems

Job description

Genuine Parts Company, operating as the NAPA store, seeks a Store Pro to be the primary contact for customers in the retail environment. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within GPC, with opportunities to learn inventory systems, coordination of deliveries, and collaboration with the