Automotive Parts Pro: Customer-First Store Expert

Genuine Parts Company; Fredericksburg (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company (GPC) through its NAPA stores is seeking a Store Pro to serve as the primary customer contact, delivering reliable automotive parts solutions for retail and wholesale clients. You will engage customers, assist with parts identification, and support logistics and store operations in a fast-paced retail environment.

You will use POS and catalog tools, maintain inventory accuracy, and contribute to team success while upholding high service standards.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment is preferred.
• Hands-on experience with vehicle repair or maintenance is a plus.
• Knowledge of inventory or cataloging systems is helpful.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments is a plus.
• ASE Certification (not required).
• Leadership and initiative in learning and career development.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics and fulfillment.

Skills

Customer focus

Communication

Problem solving

Leadership

Team collaboration

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company (GPC) through its NAPA stores is seeking a Store Pro to serve as the primary customer contact, delivering reliable automotive parts solutions for retail and wholesale clients. You will engage customers, assist with parts identification, and support logistics and store operations in a fast-paced retail environment.

You will use POS and catalog tools, maintain inventory accuracy, and contribute to team success while upholding high service standards.