Auto Parts Specialist & Customer Champion

Genuine Parts Company; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Genuine Parts Company, operating as NAPA, seeks a Store Pro to be the primary customer contact in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge and responsiveness.

The role emphasizes accurate parts identification, efficient order fulfillment, and a high-energy, customer-focused approach in a fast-paced environment, with growth opportunities within GPC.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License.
• Excellent verbal and written communication.
• Customer-focused with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty.
• Utilize delivery management systems to coordinate deliveries and prepare orders.
• Perform housekeeping, stocking, cycle counts, and maintain inventory records.
• Contribute to store operations and process improvements.

Skills

Communication

Customer service

Problem solving

Learning agility

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Job description

Genuine Parts Company, operating as NAPA, seeks a Store Pro to be the primary customer contact in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge and responsiveness.

The role emphasizes accurate parts identification, efficient order fulfillment, and a high-energy, customer-focused approach in a fast-paced environment, with growth opportunities within GPC.