Auto Parts Specialist — Customer-Driven Store Pro

USA GPC Genuine Parts Company; California (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

The Store Pro at GPC Genuine Parts Company (NAPA) serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions, supporting both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization, with responsibilities

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands‑on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused

Problem-solving

Interpersonal skills

Willingness to learn automotive parts

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

The Store Pro at GPC Genuine Parts Company (NAPA) serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions, supporting both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization, with responsibilities