Auto Parts Pro - Customer Experience Champion

Genuine Parts Company; Westerville (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in our retail store, representing the NAPA brand and delivering an exceptional customer experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge and responsiveness.

This role offers a strong entry point or growth path within the organization, with responsibilities spanning customer engagement, product

Qualifications

• High School Diploma or GED is required.
• Excellent communication, verbal and written, with strong interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive/retail environments is a plus.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a high energy, customer-focused environment in a fast-paced retail setting.
• Support store operations including transactions, inquiries, and workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Contribute to store performance through merchandising and efficiency improvements.

Skills

Customer service

Communication skills

Willingness to learn

Strong listening

Valid Driver’s License

Education

High School Diploma or GED

Tools

POS systems

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in our retail store, representing the NAPA brand and delivering an exceptional customer experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge and responsiveness.

This role offers a strong entry point or growth path within the organization, with responsibilities spanning customer engagement, product