Auto Parts Specialist & Customer Experience Pro

USA GPC Genuine Parts Company; Carbondale (PA); On-site; USD 28,000 - 40,000; Full time

Job summary

USA GPC Genuine Parts Company’s NAPA retail team is seeking a Store Pro to serve as the primary contact for customers, delivering automotive parts solutions and a high-quality experience in-store. You’ll support both retail and wholesale customers, utilizing knowledge to assist colleagues and drive store performance.

Responsibilities include using POS and catalog tools, maintaining a fast-paced, energetic environment, and building customer loyalty.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and systems.
• Experience in automotive, retail, or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Support efficient logistics and fulfillment operations.
• Perform housekeeping, cleaning, and organizational tasks to maintain a safe environment.
• Assist with inventory control activities, including receiving, stocking, cycles counts, and records.
• Contribute to store operations and team support tasks to optimize performance.
• Support continuous improvement initiatives related to store processes.

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

USA GPC Genuine Parts Company’s NAPA retail team is seeking a Store Pro to serve as the primary contact for customers, delivering automotive parts solutions and a high-quality experience in-store. You’ll support both retail and wholesale customers, utilizing knowledge to assist colleagues and drive store performance.

Responsibilities include using POS and catalog tools, maintaining a fast-paced, energetic environment, and building customer loyalty.