Auto Parts Store Lead: Retail & Service Growth

O'Reilly Auto Parts; Milton (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Health insurance (medical/dental/vison

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store managers in sales, customer service, and store operations. The role may assume shift management in the absence of management, and bilingual candidates are encouraged to apply.

The position emphasizes serving retail and professional customers, maintaining store appearance, and ensuring efficient processing of orders, returns, and inventory tasks. Training and career growth opportunities are provided.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and coordinate related programs.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.
• Handle returns and exchanges efficiently; issue refunds using correct payment methods.
• Ensure all merchandise is invoiced before leaving the store.
• Coordinate communication of Zipline messages and merchandising tasks.
• Ensure team members adhere to the posted work schedule and clock in/out correctly.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store managers in sales, customer service, and store operations. The role may assume shift management in the absence of management, and bilingual candidates are encouraged to apply.

The position emphasizes serving retail and professional customers, maintaining store appearance, and ensuring efficient processing of orders, returns, and inventory tasks. Training and career growth opportunities are provided.