Retail Service Lead - Auto Parts, Growth & Benefits

O'Reilly Auto Parts; Everett (WA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership to ensure smooth daily operations.

Bilingual candidates are encouraged to apply. The position offers competitive wages, benefits, and opportunities for career growth within this nationally recognized retailer.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to policy and orders are processed timely.
• Handle returns, exchanges and refunds accurately and efficiently.
• Open/close duties, money handling, banking deposits and security checks.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership to ensure smooth daily operations.

Bilingual candidates are encouraged to apply. The position offers competitive wages, benefits, and opportunities for career growth within this nationally recognized retailer.