Retail Service Lead – Auto Parts & Career Growth

O'Reilly Auto Parts; Eufaula (OK); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store managers in sales, customer service, appearance, and operations, with shift leadership in the absence of management.

Bilingual candidates are encouraged to apply. The role benefits from automotive experience, strong communication, and the ability to handle orders, returns, and merchandising tasks. Career growth and comprehensive benefits are included.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems knowledge beneficial.
• ASE Certification is a plus.
• Spanish language abilities encouraged.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and transfers in a timely manner and contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges; issue refunds and manage returns area.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Verify adherence to posted work schedules and clocking in/out per policy.
• Perform store opening/closing duties, day end procedures, deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication

Bilingual: Spanish

Retail sales

Automotive knowledge

Education

ASE Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store managers in sales, customer service, appearance, and operations, with shift leadership in the absence of management.

Bilingual candidates are encouraged to apply. The role benefits from automotive experience, strong communication, and the ability to handle orders, returns, and merchandising tasks. Career growth and comprehensive benefits are included.