Auto Parts Retail Service Lead - Career Growth

O'Reilly Auto Parts; Little Elm (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Medical insurance

Dental insurance

Vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and deputies in sales, service, appearance, and operations. The role may assume shift leadership in absence of management, with bilingual candidates encouraged to apply.

Responsibilities include supervising service levels, processing online transfers, handling returns and exchanges, and ensuring proper invoicing and security procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and ensure team executes customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly and customers are notified on shipments.
• Handle special orders and outside purchases per procedure with outside purchase ledger.
• Process retail returns and exchanges, issue refunds accurately with correct payment methods, and stage returns.
• Ensure all merchandise (including core charges and warranties) is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure staff adhere to posted work schedule and clock in/out per policy; manage openings/closings and day-end procedures.
• Perform all other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and deputies in sales, service, appearance, and operations. The role may assume shift leadership in absence of management, with bilingual candidates encouraged to apply.

Responsibilities include supervising service levels, processing online transfers, handling returns and exchanges, and ensuring proper invoicing and security procedures.