Auto Parts Specialist: Customer Service & Tech Support

3M HEALTHCARE; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with company match

Medical, Dental, & Vision Insurance

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to provide excellent service to retail and installer customers. You will assist with merchandise selection, answer calls, lookup parts and pricing, and help professional customers when needed.

Responsibilities include handling transactions, returns, complaints, and stock duties; bilingual candidates are encouraged to apply and training will be provided where required.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Desirable: Familiar with automotive parts, Weatherly Index System, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Answer store calls, look up parts and quote prices, and offer related items.
• Process cash, checks, and credit card transactions; maintain the cash drawer.
• Handle exchanges/returns and resolve customer complaints.
• Assist with stock, planogram updates, shipping, and inventory tasks.
• Perform in-store services such as installing wipers and testing batteries where allowed.

Job description

O'Reilly Auto Parts seeks a Parts Specialist to provide excellent service to retail and installer customers. You will assist with merchandise selection, answer calls, lookup parts and pricing, and help professional customers when needed.

Responsibilities include handling transactions, returns, complaints, and stock duties; bilingual candidates are encouraged to apply and training will be provided where required.