Auto Parts Specialist — Customer Care & Growth

O'Reilly Automotive Stores, Inc.; Lawrenceburg (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance (1

Tuition Educational Assistance

Team Member Health/Wellbeing Programs

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and assist store management with tasks. Bilingual candidates are encouraged to apply as language skills can enhance service for diverse customers.

The role involves greeting customers, assisting with merchandise, handling transactions, processing exchanges, and supporting stock control and planogram updates.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installers with professional customers as needed.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges and returns per policy and resolve complaints.
• Support image maker and planogram updates, stocking shelves and cleaning.

Skills

Customer service

Multitasking

Bilingual (Spanish) desired

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and assist store management with tasks. Bilingual candidates are encouraged to apply as language skills can enhance service for diverse customers.

The role involves greeting customers, assisting with merchandise, handling transactions, processing exchanges, and supporting stock control and planogram updates.