Auto Parts Specialist: Customer Care Pro

O'Reilly Auto Parts; Southgate (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions from

Medical, Dental, & Vision Insurance

Tuition assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role includes greeting customers, assisting with merchandise selection, handling transactions, and supporting store operations on a daily basis.

Bilingual candidates are encouraged to apply. The position also involves stock maintenance, planogram updates, and occasional vehicle-delivery support as needed by the business.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Ability to multitask, handling customers in-store and on the phone.
• Bilingual candidates (Spanish) encouraged to apply.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support professional customers and installers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints professionally.
• Assist with stock updates, planograms, and housekeeping tasks.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role includes greeting customers, assisting with merchandise selection, handling transactions, and supporting store operations on a daily basis.

Bilingual candidates are encouraged to apply. The position also involves stock maintenance, planogram updates, and occasional vehicle-delivery support as needed by the business.