Automotive Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Lytle (TX); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management in daily tasks.

Bilingual candidates are encouraged to apply, and the role involves greeting customers, assisting with merchandise selections, handling transactions, returns, and shipments. Training and on-site work are required, with opportunities for career growth.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support managers and installers in serving professional customers.
• Handle cash, credit card transactions, and returns per policy.
• Answer store phone calls and lookup prices, offering related items and the Low-Price Guarantee.
• Perform daily store operations: stocking, image updates, and planogram tasks.
• Assist with deliveries when needed and drive eligibility conditions apply.
• Address and resolve customer complaints with a friendly approach.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual ability

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management in daily tasks.

Bilingual candidates are encouraged to apply, and the role involves greeting customers, assisting with merchandise selections, handling transactions, returns, and shipments. Training and on-site work are required, with opportunities for career growth.