Auto Parts Retail Team Lead & Customer Service

O'Reilly Auto Parts; Richland (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

401k with employer contributions from␣

Health insurance

Paid time off

Job summary

O’Reilly Auto Parts in Richland, WA is hiring a Retail Service Specialist to support store management with sales, service, and operations. The role may assume shift management in managers' absence, and bilingual candidates are encouraged.

Responsibilities include leading the team, ensuring service standards, processing orders and transfers, handling returns, invoicing, and securing deposits. Strong communication and RSS certification eligibility are required or encouraged.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team to deliver excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to programs.
• Handle store opening/closing duties, money handling, and security procedures.
• Process buy online/ship to store, transfers, and in-store orders promptly.
• Manage returns, exchanges, refunds, and invoicing before products leave the store.
• Communicate Zipline messages and delegate merchandising tasks.

Skills

Strong communication

Multilingual

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Richland, WA is hiring a Retail Service Specialist to support store management with sales, service, and operations. The role may assume shift management in managers' absence, and bilingual candidates are encouraged.

Responsibilities include leading the team, ensuring service standards, processing orders and transfers, handling returns, invoicing, and securing deposits. Strong communication and RSS certification eligibility are required or encouraged.