Auto Parts Retail Team Lead & Customer Service

O'Reilly Auto Parts

Richland (WA)

On-site

USD 23,598 - 32,373

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

401k with employer contributions from␣
Health insurance
Paid time off

Job summary

O’Reilly Auto Parts in Richland, WA is hiring a Retail Service Specialist to support store management with sales, service, and operations. The role may assume shift management in managers' absence, and bilingual candidates are encouraged.

Responsibilities include leading the team, ensuring service standards, processing orders and transfers, handling returns, invoicing, and securing deposits. Strong communication and RSS certification eligibility are required or encouraged.

Qualifications

  • Strong communication skills required.
  • Ability to obtain RSS Certification.

Responsibilities

  • Lead store team to deliver excellent customer service to retail and professional customers.
  • Supervise customer service levels in the showroom and ensure adherence to programs.
  • Handle store opening/closing duties, money handling, and security procedures.
  • Process buy online/ship to store, transfers, and in-store orders promptly.
  • Manage returns, exchanges, refunds, and invoicing before products leave the store.
  • Communicate Zipline messages and delegate merchandising tasks.

Skills

Strong communication
Multilingual

Education

RSS Certification
ASE Certification

Job description

O’Reilly Auto Parts in Richland, WA is hiring a Retail Service Specialist to support store management with sales, service, and operations. The role may assume shift management in managers' absence, and bilingual candidates are encouraged.

Responsibilities include leading the team, ensuring service standards, processing orders and transfers, handling returns, invoicing, and securing deposits. Strong communication and RSS certification eligibility are required or encouraged.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Retail Service Lead — Auto Parts & Customer Care
Retail Service Lead — Auto Parts & Customer Care

O'Reilly Automotive Stores • Sequim (WA)

On-site
USD 21,000 - 30,000
Stock purchase plan
401k with employer contributions
Medical, dental, vision insurance
+2
Auto Parts Retail Lead & Customer Service Pro
Auto Parts Retail Lead & Customer Service Pro

O'Reilly Auto Enterprises, LLC • Cheney (WA)

On-site
USD 36,000 - 49,000
Starting Day One Medical, Dental, &amp
Vision Insurance
401k with Employer Contributions
+2
Retail Service Lead: Customer Experience & Store Ops
Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts • Federal Way (WA)

On-site
Confidential
Competitive wages
401k with Employer Contributions
Medical, Dental, Vision Insurance
+3
Bilingual Retail Service Lead – Auto Parts
Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts • Ephrata (WA)

On-site
USD 24,000 - 32,000
Stock Purchase Plan
401k with Employer Contributions Start
Medical, Dental, & Vision Insurance
+3
Automotive Parts Specialist — Customer-Focused Tech Support
Automotive Parts Specialist — Customer-Focused Tech Support

O'Reilly Auto Parts • Richland (WA)

On-site
USD 23,598 - 32,373
Competitive wages
401k with Employer Contributions
Medical, Dental, & Vision Insurance
+2
Auto Parts Retail Lead & Customer Experience (Bilingual)
Auto Parts Retail Lead & Customer Experience (Bilingual)

O'Reilly Auto Parts • Kent (WA)

On-site
USD 24,000 - 32,000
401k plan starting Day One
Medical insurance
Dental insurance
+5
Auto Parts Retail Lead — Customer Service & Store Ops
Auto Parts Retail Lead — Customer Service & Store Ops

O'Reilly Auto Parts • Brunswick (OH)

On-site
USD 15,000 - 23,000
Shift Lead: Retail Service Specialist
Shift Lead: Retail Service Specialist

O'Reilly Auto Parts • Renton (WA)

On-site
USD 30,000 - 38,000
401k Plan
Health Insurance
PTO
+3
Auto Parts Retail Lead & Customer Service
Auto Parts Retail Lead & Customer Service

O'Reilly Auto Parts • Gahanna (OH)

On-site
Confidential
Competitive wages and PTO
401k with employer contributions from:
Medical, Dental, Vision Insurance
+1
Auto Parts Retail Team Lead & Customer Service Expert
Auto Parts Retail Team Lead & Customer Service Expert

O'Reilly Auto Enterprises, LLC • Circleville (OH)

On-site
USD 15,000 - 23,000
Competitive wages
Paid time off
Stock purchase plan
+5