Auto Parts Retail Lead & Customer Service Pro

O'Reilly Auto Enterprises, LLC; Cheney (WA); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Starting Day One Medical, Dental, &amp

Vision Insurance

401k with Employer Contributions

Tuition Educational Assistance

Stock Purchase Plan

Job summary

O’Reilly Auto Parts in Cheney, WA seeks a Retail Service Specialist to lead store teams in delivering excellent customer service and oversee shift management in the absence of the Store Manager.

You will support managers in sales, store appearance, and operations, with bilingual candidates encouraged; industry knowledge and strong communication are valued. We offer competitive compensation and comprehensive benefits starting Day One, plus opportunities for career growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.

Skills

Strong communication skills

Automotive knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Cheney, WA seeks a Retail Service Specialist to lead store teams in delivering excellent customer service and oversee shift management in the absence of the Store Manager.

You will support managers in sales, store appearance, and operations, with bilingual candidates encouraged; industry knowledge and strong communication are valued. We offer competitive compensation and comprehensive benefits starting Day One, plus opportunities for career growth.