Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Ephrata (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Washington to support the Store Manager and provide leadership in daily store operations. The role emphasizes customer service, sales, and shift management in absence of managers. Bilingual candidates are encouraged to apply.

The position requires strong communication skills and RSS certification, with opportunity for career growth in a growing retail environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure policy compliance.
• Manage telephone and order processing including BOPIS and transfers.
• Process returns, exchanges, and refunds accurately and efficiently.
• Oversee opening/closing duties and security procedures.
• All other duties as assigned.

Skills

Strong communication

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Washington to support the Store Manager and provide leadership in daily store operations. The role emphasizes customer service, sales, and shift management in absence of managers. Bilingual candidates are encouraged to apply.

The position requires strong communication skills and RSS certification, with opportunity for career growth in a growing retail environment.