Auto Parts Retail Service Lead — Career Growth

O'Reilly Auto Parts; Bellevue (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions from

Medical, dental, and vision insurance

Team member wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management, drive sales, and supervise customer service in the showroom. The role may include shift management when needed and a focus on efficient operations.

Ideal candidates may be bilingual and have experience in auto parts retail, with a commitment to excellent service and teamwork. The position offers competitive wages and comprehensive benefits.

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management, drive sales, and supervise customer service in the showroom. The role may include shift management when needed and a focus on efficient operations.

Ideal candidates may be bilingual and have experience in auto parts retail, with a commitment to excellent service and teamwork. The position offers competitive wages and comprehensive benefits.