Auto Parts Retail Service Lead

O'Reilly Auto Parts; Glen Burnie (MD); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with employer contributions start

Medical, dental, vision insurance

Paid time off

Tuition educational assistance

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist in Glen Burnie, MD to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of store leadership and ensuring timely processing of orders, returns, and invoicing.

The ideal candidate will have strong communication skills, the ability to obtain RSS Certification, and experience in auto parts retail or automotive knowledge.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish highly desired).

Aufgaben

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper program execution.
• Ensure calls are answered per company policy.
• Process buy online/ship to store, transfers, and add orders promptly; notify customers on shipment arrivals.

Kenntnisse

Strong communication

RSS Certification

Spanish language

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist in Glen Burnie, MD to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of store leadership and ensuring timely processing of orders, returns, and invoicing.

The ideal candidate will have strong communication skills, the ability to obtain RSS Certification, and experience in auto parts retail or automotive knowledge.