Auto Parts Retail Lead & Customer Service Specialist

O'Reilly Auto Parts; West Milton (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

401k start day one

Health Insurance

Dental & Vision

Tuition Assistance

Career Growth

Stock Purchase Plan

Paid Time Off

Job summary

O'Reilly Auto Parts in the United States is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply. The company offers a robust total compensation package, including competitive wages and benefits as part of a comprehensive career

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification
• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Communication skills

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Multilingual

Job description

O'Reilly Auto Parts in the United States is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply. The company offers a robust total compensation package, including competitive wages and benefits as part of a comprehensive career