Auto Parts Retail Lead & Customer Service Pro

O'Reilly Auto Parts; Snohomish (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Stock Purchase Plan & 401k

Medical/Dental/Vision Insurance

Paid Time Off

Tuition Assistance

Career Growth

FSA

Wellbeing Programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. The role includes shift leadership responsibilities in the absence of store management and a focus on delivering excellent customer experiences.

Bilingual candidates are encouraged to apply, with responsibilities spanning order processing, returns handling, and maintaining store standards and appearance.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts.
• Fluency in Spanish desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure program execution.
• Handle store opening/closing duties, cash handling, and end-of-day procedures.
• Process buy online/ship to store, hub, and store-to-store transfers and communicate shipment arrivals.
• Ensure returns, exchanges, and refunds are processed efficiently and accurately.
• Invoice merchandise before it leaves the store and communicate updates to customers.

Skills

Strong communication

RSS Certification

Retail sales experience

Bilingual: Spanish

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. The role includes shift leadership responsibilities in the absence of store management and a focus on delivering excellent customer experiences.

Bilingual candidates are encouraged to apply, with responsibilities spanning order processing, returns handling, and maintaining store standards and appearance.