Shift-Lead: Retail Service Specialist

O'Reilly Auto Parts; Augusta (ME); On-site; USD 20,801 - 26,863; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Augusta, Maine is hiring a Retail Service Specialist to support store management, ensure customer satisfaction, and manage store operations. The role involves leading customer service initiatives, processing orders, handling returns, and performing opening/closing duties. Ideal candidates will have strong communication skills, experience in retail, preferably in auto parts, and be able to obtain RSS Certification. The company offers competitive wages, paid time off, and health benefits.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and special orders efficiently.
• Handle retail customer returns and exchanges in a friendly manner.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts in Augusta, Maine is hiring a Retail Service Specialist to support store management, ensure customer satisfaction, and manage store operations. The role involves leading customer service initiatives, processing orders, handling returns, and performing opening/closing duties. Ideal candidates will have strong communication skills, experience in retail, preferably in auto parts, and be able to obtain RSS Certification. The company offers competitive wages, paid time off, and health benefits.