Auto Parts Retail Lead & Customer Service Expert

O'Reilly Auto Parts; Saint Marys (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid time off

401k plan

Health/dental/vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Saint Marys, OH is hiring a Retail Service Specialist to support the Store Manager and lead a team in delivering exceptional customer service and store operations. This role includes shift management responsibilities when managers are off.

Responsibilities include leading sales initiatives, ensuring accurate cash handling, processing store transfers, and maintaining store appearance. Eligible candidates will have strong communication, RSS certification, and a willingness

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• ASE Certification desired.
• Fluency in multiple languages desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts in Saint Marys, OH is hiring a Retail Service Specialist to support the Store Manager and lead a team in delivering exceptional customer service and store operations. This role includes shift management responsibilities when managers are off.

Responsibilities include leading sales initiatives, ensuring accurate cash handling, processing store transfers, and maintaining store appearance. Eligible candidates will have strong communication, RSS certification, and a willingness