Auto Parts Retail Lead: Customer Service & Ops

O'Reilly Auto Parts; Massillon (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k starting day one

Paid Time Off

Tuition assistance

Stock Purchase Plan

Job summary

O'Reilly Auto Parts in Massillon, OH is seeking a Retail Service Specialist to support the Store Manager and Operations by delivering exceptional customer service, supervising showroom activities, and helping run daily store operations.

The role includes shift responsibilities in the absence of management, coordinating returns, transfers, and special orders, and ensuring adherence to company policies while developing team members.

Qualifications

• Strong communication skills.
• RSS Certification must be obtained or in progress.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the showroom to align with programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Massillon, OH is seeking a Retail Service Specialist to support the Store Manager and Operations by delivering exceptional customer service, supervising showroom activities, and helping run daily store operations.

The role includes shift responsibilities in the absence of management, coordinating returns, transfers, and special orders, and ensuring adherence to company policies while developing team members.