Auto Parts Retail Lead & Customer Service (Bilingual)

O'Reilly Auto Parts; Abingdon (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discount

401k benefits

Health insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Abingdon, VA is hiring a Retail Service Specialist to lead store team members, deliver outstanding customer service, and support store operations. You will handle daily service initiatives and assist with shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply. The role emphasizes strong communication, product knowledge, and a commitment to service standards and safety.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom including team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure merchandise is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and merchandising tasks are delegated and completed as assigned.
• Ensure team members clock in/out according to policy.
• Perform store opening/closing duties and day end procedures, securing money/deposits, and locking/arming security.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Abingdon, VA is hiring a Retail Service Specialist to lead store team members, deliver outstanding customer service, and support store operations. You will handle daily service initiatives and assist with shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply. The role emphasizes strong communication, product knowledge, and a commitment to service standards and safety.