Auto Parts Specialist & Customer Service Expert

O'Reilly Auto Parts; Chester (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Chester, VA is seeking a Parts Specialist to deliver a high level of service to retail and installer customers while supporting store management. Bilingual candidates encouraged to apply.

You will greet customers, assist with merchandise selection, process transactions, handle returns, stock shelves, and perform daily store operations in line with company policies. This role emphasizes friendly service, accuracy in parts lookup and pricing, and collaboration with

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist in merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Answer store calls according to policy, lookup parts, quote prices and upsell related items.
• Process exchanges and returns, maintain cash drawer, and handle payments.
• Address and resolve customer complaints in a friendly manner.
• Stock shelves, front displays, and perform daily operational tasks.
• Perform in-store services (wipers, batteries, codes) where allowed by state law.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in Chester, VA is seeking a Parts Specialist to deliver a high level of service to retail and installer customers while supporting store management. Bilingual candidates encouraged to apply.

You will greet customers, assist with merchandise selection, process transactions, handle returns, stock shelves, and perform daily store operations in line with company policies. This role emphasizes friendly service, accuracy in parts lookup and pricing, and collaboration with