Auto Parts Retail Service Lead (Bilingual)

O'Reilly Auto Parts; Hammond (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. The role may involve shift management when managers are absent, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, teamwork, and adherence to company policies on transactions, returns, and safety procedures. Competitive benefits and career growth opportunities are highlighted.

Qualifications

• Excellent communication and customer service skills.
• Bilingual candidates encouraged to apply; multilingual ability is a plus.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and ensure team execution of service programs.
• Ensure all orders, transfers, and deliveries are processed timely and customers contacted on shipment arrivals.

Skills

Strong communication

Multilingual ability

Customer service excellence

Education

RSS Certification

ASE Certification (desirable)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. The role may involve shift management when managers are absent, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, teamwork, and adherence to company policies on transactions, returns, and safety procedures. Competitive benefits and career growth opportunities are highlighted.