Auto Parts Retail Lead: Customer Experience & Operations

O'Reilly Auto Parts; Grimes (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance programs

Job summary

A leading auto parts retailer in Grimes, Iowa, is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and operations. Responsibilities include leading customer service efforts, managing store opening/closing duties, and overseeing team member performance. Ideal candidates will possess strong communication skills and be willing to obtain RSS Certification. The company offers a competitive compensation package with opportunities for career growth and development.

Qualifications

• Strong communication skills required for customer interactions.
• Ability to obtain RSS Certification necessary for the role.
• Retail sales experience is preferred, especially in auto parts.

Responsibilities

• Lead and supervise store team members to ensure excellent customer service.
• Oversee customer service levels in the retail showroom.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Job description

A leading auto parts retailer in Grimes, Iowa, is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and operations. Responsibilities include leading customer service efforts, managing store opening/closing duties, and overseeing team member performance. Ideal candidates will possess strong communication skills and be willing to obtain RSS Certification. The company offers a competitive compensation package with opportunities for career growth and development.