Store Service Lead (Bilingual) – Auto Parts Expert

O'Reilly Auto Parts; Winterset (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Winterset, Iowa. This role supports sales, customer service, and store operations while assuming shift management responsibilities when needed. Key functions include leading the team in customer service excellence, managing store operations, and performing opening and closing duties. The ideal candidate will possess strong communication skills, retail sales experience, and automotive knowledge. The company offers a competitive compensation package with various benefits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely processing of customer orders and inquiries.
• Perform all store opening/closing duties.
• Handle customer returns and exchanges efficiently.

Skills

Strong communication skills

Fluency in multiple languages (Spanish highly desired)

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Winterset, Iowa. This role supports sales, customer service, and store operations while assuming shift management responsibilities when needed. Key functions include leading the team in customer service excellence, managing store operations, and performing opening and closing duties. The ideal candidate will possess strong communication skills, retail sales experience, and automotive knowledge. The company offers a competitive compensation package with various benefits.