Auto Parts Pro: Customer-Focused Retail Specialist

NAPA Auto Parts; Independence (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Independence, MO-based NAPA Auto Parts is hiring for a Store Pro who serves as the primary contact for customers in the retail store, delivering high-quality customer experiences and automotive parts solutions. You will support both retail and wholesale customers with product knowledge and responsive service.

Responsibilities include operating POS and catalog systems, assisting with deliveries, inventory, and ensuring a welcoming store environment. This role offers growth within the organization.

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused

Willingness to learn

Problem-solving

Education

High School Diploma or GED

Job description

Independence, MO-based NAPA Auto Parts is hiring for a Store Pro who serves as the primary contact for customers in the retail store, delivering high-quality customer experiences and automotive parts solutions. You will support both retail and wholesale customers with product knowledge and responsive service.

Responsibilities include operating POS and catalog systems, assisting with deliveries, inventory, and ensuring a welcoming store environment. This role offers growth within the organization.