Auto Parts Advisor & Customer Experience Pro

Genuine Parts Company; Virginia Hills (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Stock Purchase Plan

Tuition Reimbursement

Wellness Programs

Job summary

Genuine Parts Company (NAPA) is seeking a Store Pro to be the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality experience. You will support both retail and wholesale customers, applying product knowledge and strong service orientation.

You will operate POS and inventory tools, assist with orders and deliveries, and help maintain a fast-paced, welcoming store environment while upholding safety and store standards.

Qualifications

• Requires High School Diploma or GED and strong customer service skills.
• Candidates should be willing to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment is preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate deliveries and assist with logistics
• Assist with inventory control activities and maintain accurate records
• Contribute to store operations and team support to optimize performance
• Support continuous improvement initiatives related to store processes
• Contribute to a positive, collaborative, and high-performance team environment

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Job description

Genuine Parts Company (NAPA) is seeking a Store Pro to be the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality experience. You will support both retail and wholesale customers, applying product knowledge and strong service orientation.

You will operate POS and inventory tools, assist with orders and deliveries, and help maintain a fast-paced, welcoming store environment while upholding safety and store standards.