Automotive Parts Advisor & Customer Champion

Genuine Parts Company; Reynoldsburg (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and engagement.

This role offers a strong entry point or growth path within the organization, with emphasis on accurate parts identification, efficient order

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Leadership demonstrates accountability and ownership of customer outcomes, leads by example in delivering exceptional customer service, supports team members by sharing knowledge and assisting with problem-solving, contributes to a positive, collaborative, and high-performance team environment.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and engagement.

This role offers a strong entry point or growth path within the organization, with emphasis on accurate parts identification, efficient order